Shipping Policy

Last Updated: October 6, 2026

Thank you for shopping with NovaEra Ecomm. We are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.

Please review the shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, when available.

During holidays, promotions, sales events, or periods of unusually high order volume, processing times may be slightly longer.

2. Shipping Times

After your order has been processed, estimated delivery times are generally:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days, when available

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather, holidays, and other circumstances outside of our control.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order, shipping destination, package size, weight, and the shipping method selected.

From time to time, NovaEra Ecomm may offer promotional or free-shipping offers. Any applicable free-shipping promotion will be clearly communicated on our website or at checkout.

4. Where We Ship

NovaEra Ecomm currently ships to eligible addresses within the United States.

Some products or locations may have shipping restrictions. If an item cannot be shipped to your address, this will generally be indicated during checkout.

5. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with your tracking information, when tracking is available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

You can use the tracking number provided in your shipping confirmation to monitor the progress of your shipment.

6. Shipping Delays

While we work hard to get your order to you as quickly as possible, occasional delays may occur.

Delays can result from circumstances including:

• Severe weather

• Carrier delays

• Holidays

• High shipping volumes

• Incorrect or incomplete shipping addresses

• Transportation disruptions

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at customerservice@novaeraecomm.com

We will do our best to update the shipping information before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

NovaEra Ecomm is not responsible for orders delivered to an incorrect address provided by the customer.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building's management, if applicable.

If you still cannot locate the package, please contact us at shipping@novaeraecomm.com and provide your order number.

If your package appears to be lost in transit or has not received a tracking update for an extended period, contact us so that we can review the shipment and determine the appropriate next steps.

9. Damaged Items

We carefully package our products before shipment. However, if your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, if applicable

This information helps us evaluate the issue and work toward an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

10. Multiple Shipments

Depending on the products purchased, items from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers and your items may arrive at different times.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless otherwise stated at checkout.

11. International Shipping

At this time, NovaEra Ecomm does not guarantee international shipping availability.

If international shipping becomes available, applicable shipping costs, delivery estimates, customs requirements, duties, taxes, and other fees will be communicated at checkout or through an updated version of this policy.

12. Shipping Address Restrictions

We may be unable to ship certain products to P.O. boxes, military addresses, territories, or other restricted locations depending on the product and shipping carrier.

Any applicable restrictions will be communicated during checkout whenever possible.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at customerservice@novaeraecomm.com

Because orders may enter processing quickly, we cannot guarantee that cancellation or address changes will be possible after an order has been submitted.

If an order has already shipped, it generally cannot be canceled through the shipping process. Any return or refund request will be handled according to our Return & Refund Policy.

14. Estimated Delivery Dates

Any delivery dates or timeframes displayed on NovaEra Ecomm are estimates unless specifically stated otherwise.

We are not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or other circumstances beyond our reasonable control.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

15. Contact Us

If you have questions about your order or our shipping policy, please contact us:

NovaEra Ecomm
Website: novaeraecomm.com
Email: customerservice@novaeraecomm.com

We appreciate your business and thank you for choosing NovaEra Ecomm!